Counsellor ( full- time staff )



Since opening in 2002, ACET Vietnam has grown in size and reputation to become known as the leading provider of Academic English Pathways and IELTS Preparation Programs. These pathways and programs have been the starting point of long academic careers providing language training and test preparation for thousands of students helping them to successfully gain entrance to numerous overseas undergraduate and postgraduate study programs.

ACET programs are intensive and demanding from day one. The ACET program simulates studying overseas so all students, regardless of level, through the medium of English using mainly INSEARCH textbooks. ACET students are taught language and study skills to the same rigorous standards that are applied in Australia.  On enrolling at ACET all students are required to sign a declaration that they will abide by ACET’s strict rules of enrolment in regard to study and attendance.

ACET courses are extremely successful in preparing students for the IELTS test. Over 80% of ACET students achieve their desired IELTS Band Score. However, the curriculum designed and developed by INSEARCH focuses on English for Academic purposes. ACET has never been a quick-fix ‘cram school’ focused only on exam preparation. ACET takes a long-term educational approach which prioritises the language and study skills required for successful transition to life and study at international university courses overseas.

ACET’s highly trained Counsellors and support staff are on hand to ensure that students gain maximum learning from their course. The one-to-one advice and assistance offered is a significant feature of ACET’s success.

ACET is a cooperative venture between INSEARCH Institute at the University of Technology Sydney and IDP Education Pty Ltd. These are two international leading organizations prominent in international education and training. There are five ACET training centres, two in Hanoi and three in Ho Chi Minh City.

In addition to Academic English and IELTS preparation courses, in 2012, ACET extended its Academic Program pathway to young learners, with the First Steps program starting courses for students as young as 11 years old.

We are seeking for potential candidates who can take role in ACET team as follows :

POSITION : Counsellor ( full- time staff )


  • Reception

    • Dealing with customers through all channels: through emails, yahoo chat, facebook on telephone or face to face

  • Sale activities

    • Telesales

    • Response to student’s enquiries, provide course information to prospective students on the phone, face to face, chat online, email.

    • Prepare material needed.

  • Re-enrolment Monitoring

    • Produce and deliver re-enrolment registration booking form to individual existing students in order to continuously increase the number of new students studying at the Centre

  • Placement Testing   

    • Administer Placement Tests according to ACET policy & procedures


  • Counselling activities

  • Coordinate student orientation for the new term including ordering photocopied books, preparing class lists and allocating classrooms.

  • Prepare student progress form

  • Produce and distribute student cards.

  • Prepare and update class attendance list for the courses. Maintain student records for these classes. Monitor attendance records and follow up if absent for all classes

  • Respond to student enquiries, follow up all complaints received.

  • Prepare and distribute payment reminder letter to individual students and receive their registration. Call parents of students fewer than 18 to receive registration. Produce enrolment forms for student to submit to cashier. Follow the deadline of re-enrolment policy.

  • Coordinate timetable with teacher’s presence.

  • Monitor student failures and reports as appropriate to academic

  • Coordinate to produce and distribute end-of-term assessment reports and certificates.

  • Get Course Evaluation from students and make report to Managers

  • Preparing for end a term including ordering graduation party, giving certificates and reports to students

  • Other administration tasks as required for the smooth operation of these classes by counsellors



  • University graduate

  • Upper- Intermediate for English

  • Telesales Skills are strongly required

  • Administration skills

  • Computing skills

  • 44 hours per week, working in shift, working in the morning shift or afternoon shift, working on the weekend

  • Willing to work over time during busy time

  • Saturday duty rosters



  • Strong communication skills

  • Creative and strong planning skills

  • Self-motivated, results-oriented

  • Can-do attitude, be able to perform under pressure


  • 13th Month salary

  • Medical examination

  • 15 days recreational Leave

  • 10 day sick leave at 100% salary with the appropriate medical certificates which are acceptable by the local Social Insurance Office.

  • Social Insurance (according to VN labor law)

  • Health Insurance (according to VN labor law)

  • Free English course Study Options at ACET


Email to receive application:

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