| Position: |
Student Counsellor |
| Line Report: |
Sales Centre Manager |
| Working Location: |
Hanoi/ Ho Chi Minh City |
| Key Responsibilities: |
- Efficient and high quality supporting and managing the implementation of Sales and Customer care at the center
- Responsible for sales management and customer care to all internal and external customers
- Quality of customer experience in line with center goals
- Achieve high numbers of New sales and conversion rates
- Managing retention and student customer satisfaction
- Ensure all operational targets given are being met (Revenue target/ New Sales/ Enquiry target)
- Able to report on all aspects of the responsible areas related to sales and customer service
- Fully updated of work and coordinate well to maximize customer experience
- Identify opportunities to develop improve and add value to the customer service in line with the strategic goal of the center and the organization
- Perform other duties assigned by the Line Manager.
|
| Requirements: |
- Essential requirements (skills, knowledge experience & qualification(s)):
- University degree
- Upper-Intermediate level English ability, computing skills
- Selling skills
- Administration skills
- 44 hours per week, working in shift, working in the morning shift or afternoon shift, working on the weekend
- Willing to work over time during busy ti
- Saturday duty rosters
- Desirable requirements:
-
- Strong communication skills
- Self-motivated, results-oriented
- Can-do attitude, be able to perform under pressure
|
| Benefits: |
- Competitive salary with annual salary and bonus review
- 13th-month salary
- 15 annual paid leaves
- 10 sick paid leaves
- AON Healthcare Insurance + Annual Health Examination
|
| How to apply: |
| All interested applicants should send their CV and cover letter to: recruitment-vietnam@acet.edu.vn with email subject: [City_Position_Name]. Please note that only shortlisted candidates will be contacted for interview. |
